EnrollUp

Legal

EnrollUp Platform Privacy Policy

How EnrollUp, the platform operated by Kwickprep Education Services LLP, handles personal data, as a Data Processor for the data institutes hold, and as a Data Fiduciary for its own account and billing data.

Last updated: 21 July 2026

1. About EnrollUp

EnrollUp is a learning-management and CRM platform operated by Kwickprep Education Services LLP ("EnrollUp", "we", "us"). We provide the platform to education institutes ("Institutes") so they can run their student, teacher and administrative operations.

Our role under the DPDP Act depends on whose data it is:

  • For the personal data of an Institute's students, parents, teachers and staff, the Institute is the Data Fiduciary and EnrollUp is the Data Processor, we process that data only on the Institute's documented instructions, under a Data Processing Agreement (DPA).
  • For the personal data of an Institute's administrator accounts and for operating, securing and billing the platform, EnrollUp is itself the Data Fiduciary.

2. Personal data we process

  • On behalf of Institutes (as Processor): names, contact details, dates of birth, guardian details, learning activity, order/payment references of the Institute's users, as configured by the Institute.
  • For our own purposes (as Fiduciary): Institute administrator identity & contact details, billing information, and platform usage/security logs.

Payment card and bank details are handled by our payment gateway and are not stored by us.

3. How we use data

  • To provide, operate, secure and support the platform for Institutes and their users;
  • To administer Institute accounts, subscriptions and billing;
  • To comply with legal, tax and audit obligations;
  • We do not sell personal data, and we do not use an Institute's user data for our own marketing.

4. Sub-processors

We use the following sub-processors to run the platform, each bound to protect personal data and process it only for the stated purpose:

  • Amazon Web Services (AWS), hosting, storage, AI (Bedrock), India and US
  • MongoDB Atlas, database
  • Razorpay, payments, India
  • Meta / WhatsApp Cloud API, messaging / OTP, US and global
  • Zeptomail, transactional email, India
  • OpenAI, AI-assisted features, US
  • Google, sign-in / contact features, global

We impose data-protection terms on each sub-processor no less protective than this policy and our DPAs, and notify Institutes of material changes.

5. Children's data

Where an Institute uses the platform for students under 18, the platform provides mechanisms for the Institute to obtain verifiable parental/guardian consent (guardian mobile/WhatsApp OTP). We do not carry out behavioural tracking or targeted advertising directed at children.

6. Security

We apply reasonable technical and organisational safeguards, access controls, encryption in transit, authentication, and monitoring, to protect personal data. No system is completely secure, but we work continuously to protect the data entrusted to us.

7. Data retention

We retain personal data processed on an Institute's behalf for the term of the Institute's subscription and as instructed by the Institute; on termination we delete or return it, save where retention is legally required. We retain Institute-administrator and billing data as required for our own legal and operational needs.

8. Institute (Data Fiduciary) responsibilities

Each Institute is responsible, as Data Fiduciary, for obtaining and maintaining valid consent from its users (including verifiable parental consent for minors), publishing its own privacy notice and naming its own Grievance Officer. EnrollUp provides the tooling to help Institutes comply; it does not assume the Institute's compliance obligations.

9. Data-principal rights

  • If you are a student, parent, teacher or staff member of an Institute, please address requests to access, correct, erase or withdraw consent to that Institute (its Grievance Officer), which is the Data Fiduciary for your data. EnrollUp will assist the Institute in fulfilling such requests.
  • If you are an Institute administrator, or for questions about the platform itself, contact EnrollUp's Grievance Officer below.

10. Cross-border transfer & cookies

Some sub-processors may process data outside India; where they do, transfers are made consistent with the DPDP Act and applicable government restrictions. We use only essential cookies necessary to operate the platform; any non-essential cookies are used only with consent.

11. Data breach

On becoming aware of a personal-data breach, we will notify the affected Institute(s) without undue delay and, where we are the Data Fiduciary, the Data Protection Board of India and affected Data Principals, as required under the DPDP Act.

12. Grievance Officer (EnrollUp / platform)

Grievance Officer: Mihir Joshi
Email: kwickhelp@kwickprep.com
Phone: +91 97255 25791
Entity: Kwickprep Education Services LLP (operating EnrollUp)
Registered office: D 1009, Titanium City Centre, Near Sachin Towers, 100 Ft. Ring Road, Anandnagar, Satellite, Ahmedabad, Gujarat, India – 380015

We aim to acknowledge grievances within 24 hours and resolve them within the timelines prescribed under the DPDP Act.

13. Changes

We may update this policy from time to time; the "Last updated" date reflects the current version.

This policy covers the EnrollUp platform and this website. For how this website uses cookies and analytics, see our cookie policy. The agreement that governs how we process an institute's data as a processor is our Data Processing Agreement.