Legal

Master Service Agreement

This page sets out the standard terms on which we work with institutes. The specific commercial terms for any engagement, what you are buying, for how long and at what price, are in the written quotation and order form that references this agreement.

Last updated: 20 July 2026

We have written this in plain English on purpose. You should be able to read it without a lawyer beside you, and know exactly what you are agreeing to.

1. How the agreement is structured

An engagement with us is made up of the following documents.

• This master service agreement. The standing terms that apply to everything we do for you.
• A written quotation or order form. The commercial detail: scope, modules, term, fees and any agreed service levels. This is signed, and it is the binding document.
• A data processing addendum, for platform customers. It records that you are the Data Fiduciary for your students' and parents' data and that we process it on your instructions.

Where a signed quotation or order form differs from this page, the signed document prevails for that engagement.

2. What we provide

• Bespoke education solutions. Software and systems built to an institute's own requirements.
• EnrollUp LMS. Subscription learning management software.
• SPRM. Subscription student and parent relationship management software.
• The Toolkit. A set of free tools that run in your browser. No charge, no account, and nothing you enter reaches us.
• Digital growth services. Websites, SEO, social media, digital advertising and branding.

3. Support and response times

These are our actual annual maintenance terms, stated as they are.

• Support is available 9 AM to 5 PM, Monday to Friday.
• After-hours support and emergency support are not included.
• Standard service requests are responded to within 24 hours.
• Critical issues are addressed within 4 hours during business hours.
• Annual maintenance is a defined pool of support hours. Our standard AMC provides 60 hours per year.
• Work beyond that pool is quoted separately before it is done.

4. What maintenance does not cover

The following sit outside an annual maintenance contract and are quoted separately.

• Misuse of the system.
• Accidental damage.
• Issues caused by third-party software or hardware.
• New feature development, and changes to existing modules.

5. Availability

We do not offer a contractual uptime guarantee, and we would rather say so than publish a percentage we cannot stand behind.

What we do commit to is this: we monitor the platform, we schedule planned maintenance outside teaching hours wherever possible and tell you in advance, and during an incident we communicate with you while we work on it rather than going quiet.

6. Fees and payment

• All fees are in Indian Rupees (INR), and are exclusive of GST unless the quotation says otherwise.
• Annual maintenance fees are payable in advance.
• Annual terms are renewable by mutual agreement.
• Accepted payment methods are net banking, UPI, cash and cheque.
• No prices are published on our website. All pricing is by written quotation.

7. Your responsibilities

• Provide accurate data, and keep it up to date.
• Use the services lawfully, including under the Digital Personal Data Protection Act, 2023.
• Safeguard your logins, issue accounts only to staff who need them, and remove access when people leave.
• For platform customers: as the Data Fiduciary for your students and parents, obtain and record the consent required for their data, including verifiable parental or guardian consent where a student is under 18. Our platform provides the mechanism to do this and is built to help you meet your obligations, but the obligation itself remains yours.

8. Access to your accounts and credentials

For some work, particularly websites, SEO and advertising, you give us access to accounts that belong to you: hosting, email, domain registrar, analytics and payment gateway.

We commit to holding those credentials confidentially, using them only for the work you have agreed, and returning them or relinquishing our access when the engagement ends. We will also tell you if we need to change anything that affects an account you own.

9. Intellectual property

We retain ownership of the platform, our source code, our tools, frameworks and all pre-existing materials. You own your own content and data. Deliverables we produce for you are licensed for your business use, and any third-party or licensed assets included in them remain under their own licences.

10. Your data, and leaving

You own your content and your data. That does not change while you are with us, and it does not change when you leave.

On exit you can obtain an export of your content and data, delivered in a standard format such as Excel. We will not hold your data hostage against an unrelated dispute.

11. Confidentiality

Both parties keep the other's non-public commercial and technical information confidential, use it only for the engagement, and protect it with at least the care each uses for its own confidential information. This obligation continues after the engagement ends.

12. Term and termination

Either party may terminate by giving 30 days written notice. Fees already paid for the current annual period are not refunded on early termination.

Either party may also terminate for a material breach that is not remedied within a reasonable period of written notice.

13. Liability

Our liability is limited to the services we have provided. Indirect and consequential losses, including loss of profit, loss of business and loss of goodwill, are excluded. Nothing here excludes liability that cannot lawfully be excluded.

14. Resolving disputes

If something goes wrong, we talk first. Both parties will attempt in good faith to resolve any dispute by negotiation.

If that does not work, the dispute is referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Ahmedabad, Gujarat, and conducted in English. Indian law governs this agreement.

15. Changes to this agreement

We may update this page as our services and the law change. The "last updated" date above always reflects the current version. Where a change materially affects a current customer, we will notify them directly before it takes effect. A signed quotation or order form is not changed by an update to this page.

16. Data protection contact

For anything concerning personal data under this agreement, whether a request or a complaint, our Grievance Officer under the Digital Personal Data Protection Act, 2023 is Mihir Joshi, reachable at grow@enrollup.in.

Where you are the data fiduciary for your students and parents, you must name your own grievance contact in the notice you give them. If one of your students or parents approaches us directly, we will pass the request to you and support you in answering it, rather than turning them away.

17. Contact us

• Emailgrow@enrollup.in
• Mobile+91 96015 75621
• Office+91 79410 06697
• HoursMonday to Saturday, 9 AM – 7 PM IST. We reply to email within one working day.
• Post
  Kwickprep Education Services LLP
  D 1009, Titanium City Centre, Near Sachin Towers,
  100 Ft. Ring Road, Anandnagar, Satellite,
  Ahmedabad, Gujarat, India – 380015